Shipping & Returns
When will Salt Traders Ship my order?
We do our best to fulfill same-day shipping on orders received before 2:00 pm (EST) on regular business days. Orders placed on weekends, holidays or after 2:00 pm, are usually shipped the following business day. Please note that FedEx cannot deliver to to P.O. or APO boxes.
Fedex Home Delivery: Tuesday-Saturday deliveries
Fedex Ground:Monday-Friday deliveries
Express (Priority or Standard Overnight, 2-Day, or Express Saver): Monday-Friday deliveries
United States Postal Service: Monday-Saturday deliveries
*Please consider these delivery schedules when choosing a shipping method for your order.
What shipping carriers does Salt Traders use?
We offer a variety of shipping options through FedEx and the United States Post Office. We leave this choice up to our customers as each customer has unique shipping needs and preferences.
How will I know that Salt Traders has shipped my order?
Salt Traders will send you an automatically generated email confirming your shipment tracking number. This will be sent to the email address that you provide in your Salt Traders customer profile.
When can I expect to receive my order?
All orders are shipped out from Massachusetts. FedEx Ground takes typically 5-7 business days, depending on your location. If you need your order in a short time frame, we reccomend choosing one of our FedEx Express shipping options.
Must I provide my contact number and e-mail to Salt Traders?
An accurate phone number is necessary to process credit cards and if there are shipping problems with FedEx and/or USPS. Your email address is important so that you may receive tracking information on your package, or any other important notifications. Salt Traders will never sell your information to any third parties.
Does Salt Traders ship internationally?
Salt Traders does offer international shipping through FedEx or USPS. Please note that all prices are in US dollars. If you have any special requirements, please contact us at 800-641-SALT.
Free Shipping Policies and FAQs.
What are the free shipping qualifications?
Any free shipping promotion Salt Traders offers applies to retail orders placed online destined to ship within the contiguous United States. Salt Traders ships free shipping promotions via regular USPS or FedEx Ground/Home delivery. Free shipping offers cannot be combined with any other offers or discounts.
Does free shipping include expedited shipping?
No. Salt Traders ships only regular USPS or FedEx Ground/Home delivery with any free shipping offer. No expedited shipping qualifies for free shipping.
Do Free Shipping Promotions include international shipping?
No. Salt Traders ocasionally offers free shipping promotions. These offers are for the contiguous United States only, and do not include international orders, including Canada. Additional shipping charges will apply for Hawaii, Alaska, and International destinations.
What if I place an order that does not qualify for a free shipping promotion?
If an order is placed online that does not qualify for any free shipping offer, the customer will be contacted by Salt Traders to make other delivery arangements.
NOTE-If you have any questions regarding our free shipping promotions and policies, please call us at 1.800.641.7258.
Returns Policy & Money Back Guarentee
We are confident you will love your Salt Traders and didi davis food products! However, if you are dissatisfied with your order in any way, please notify us within 30 days of receiving your order for a full refund on your unopened and unused purchase, less shipping and handling fees.
The satisfaction of our customers is important to us, so please let us know your thoughts and suggestions if we can improve our service to you.